FAQ
I AM AN INTERNATIONAL CUSTOMER AND I AM NOT SURE HOW MUCH I'LL BE CHARGED FOR A PURCHASE.
We do not service internationally as of yet. All pricing on our site is in USD.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We offer a variety of payment options our customer. You can utilize your Visa, MasterCard, Discover and American Express cards through our secure check out and PayPal. We may also use store credit. We also provide BUY NOW/PAY LATER options like AFTERPAY, SEZZLE, and now SHOP PAY! Please select these options during check out to take advantage!
I PLACED AN ORDER, BUT NEVER RECEIVED A CONFIRMATION EMAIL.
If you do not receive an email from us within hours of placing your order and it’s not in your Spam folder, the email address on file is most likely spelled incorrectly. Please contact our Customer Care via email or phone for assistance to update your order.
HOW DO I CHANGE OR CANCEL MY ORDER?
We’re super quick about getting your order through the processing stage to make sure that you receive your order as soon as possible. You can change your order as much as you like before you click “Checkout” but after this point you will be unable to make changes to your order as it has started processing. Keep in mind our system is designed to fulfill orders as quickly as possible. We cannot cancel or change an order once it has been placed. Once you place an order your item(s) will ship. In such a case you can however, return the item to us in accordance with our Returns Policy. If we sent out your package and your items are returned to us (Packages marked "Return to Sender") due to an incorrect/undeliverable address, we will issue a store credit for the net total minus the shipping fee. You will be held responsible for the initial cost of shipping the package. Please feel free to email us with further questions regarding this.
HOW LONG AFTER I PLACE MY ORDER WILL IT SHIP?
Orders are shipped Monday through Friday, excluding weekends and holidays. It may take 24 – 72 hours for an order to be processed. Kindly note shipping may be delayed by our verification team if confirmation is needed for the order.
MY ORDER WAS CONFIRMED, BUT I JUST GOT AN EMAIL SAYING AN ITEM IS OUT OF STOCK. WHAT DOES THIS MEAN?
Between the time you placed the order and when we processed it, the item was no longer available. We will send you an email with an E-gift card containing the amount you are owed for the cost of the item so that you can shop online. Please treat the gift card like cash, as it is store credit you can use during a later purchase. Store credit never expires.
*In some very unique cases you may be eligible for a refund. Please contact us via email to discuss that eligibility.
I PLACED AN ORDER, BUT HAVEN'T SEEN ANY MOVEMENT FROM YOURSTYLEBYD. WHAT'S GOING ON?
There are several reasons why your order may have been delayed. Either your order was flagged for risk of fraud, or we needed to contact you to verify your personal information. In all cases, we will reach out to you as soon as an issue is indicated and proceed to ship your items as quickly as possible.
WHAT COMPANY DOES YOURSTYLEBYD USE TO SHIP PACKAGES?
We offer USPS Priority mail. Shipments usually arrive within 7-15 business days but it is not uncommon for orders to arrive before then as well.
DO YOU REFUND SHIPPING FEES?
Shipping fees are non-refundable. You can always view our store policies page for additional information.
HOW DO I KNOW MY PACKAGE HAS SHIPPED AND IS ON ITS WAY?
Once you place an order, and your order has been verified, your order will be packed and shipped and you will receive an email with tracking information.
MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT.
We provide customers with the option to track packages. If the tracking information states that your items have been delivered but you have not received it, you must contact the United States Postal Service and discuss the issue with them. Reach USPS HERE or call 1 (800) 275-8777 for assistance. Please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in case they received it on your behalf. The package may also have been left with property managers. We will do our best to assist you, but we do not hold responsibility for packages that are lost or stolen. Please contact your local mail carrier and post office to file a claim.
WHERE ARE YOUR ITEMS SOURCED FROM?
We have warehouses in the USA and Overseas. Different items are housed at different warehouses before purchase. This is also why shipping times can vary and why some items in your order may arrive in separate packaging.
I ORDERED A PAIR OF SHOES AND THEY ARRIVED WITHOUT THE BOX. WHY?
WHY DO SOME REVIEWS SHOW VERIFIED AND OTHERS DO NOT?
We ask that all of our customers leave a honest review about their purchase and experience with us. This is something we value and greatly appreciate you taking the time to do. Some reviews are submitted via our automated review system via an emailed form that is sent to the customer. If the customer doesn't leave a review we may reach out via internal email to find out why not. If the customer does not opt to use the automated option and instead responds to use via email we have to submit the review manually via another system that unfortunately does not add that cute verified button. We also receive reviews via social media - sometimes even in our DMs - because there is no way to sync these types of reviews we must also submit these manually. We are in the process of researching a better solution to this types of issues.
WHY DO SOME ITEMS STATE POSSIBLE SHIPPING DELAYS IN THE DESCRIPTIONS?
Some of our products are sourced from one of our overseas warehouses – Due to the upcoming holiday, we may experience shipping delays on these items between 2/8/21 and 2/26/21 but your item will arrive. To distinguish between which of our items may experience delays please note the disclaimer in the product description. If you do not see the disclaimer that item isn't one that we anticipate may be affected as it is sourced from one of our local warehouses.
WHY DID MY ORDER ARRIVE IN MULTIPLE PACKAGES SEPARATELY?
We have a few warehouses that we source different items from. That being said you may have ordered two separate items sourced from two separate warehouses - rather than have you wait for the order to be combined we ship your items out from the individual warehouses straight to you. If you prefer all of your items arrive together we can attempt to accommodate this request, however, please be aware this will most likely delay your delivery.
WHAT IS AFTERPAY? SEZZLE?
Afterpay and Sezzle allows you to shop for the things you love right now and pay over time.
Split your purchase across 4 installments, due every two weeks.
All payments are interest-free and there are no additional costs,* as long as you pay on time. We always suggest (whenever able) you attach this payment to a credit card - this way you never have to worry if you have funds available for your next installment payment.
So buying a $200 item for example will still cost you $200 however, that charge will be broken up into 4 payments of $50 over the course of 6 weeks at a rate of $50 every 2 weeks following your initial purchase payment.
All the while the item is at home with you!
HOW DO I BUY A GIFT CARD? CAN I JUST ADD IT TO MY ORDER?
YES! You are now able to purchase gift cards and merch in the same order!
MY TRACKING SHOWS DELIVERED BUT I HAVE NOT RECEIVED MY ORDER. WHAT DO I DO NOW?
Once the tracking details show your package was delivered and you can't locate it, we suggest you wait three full days (excluding Sundays and holidays) for the package to arrive. We also recommend checking around your home, with residents, asking your neighbors if they may have received it for you, and speaking directly with your postman. We find in most cases these issues resolve themselves by the missing package turning up in some way.
We will verify your USPS tracking for your shipment shows delivery to the address provided during checkout. Please be aware that YourStyleByD does not hold responsibility for items marked as delivered. However, we can assist you by filing an online claim with the USPS on your behalf if you are unable to do so yourself, just contact us via email. Typically the postal inspector does a GPS inspection of the tracking. If it turns out the order is truly missing, we typically follow this procedure by alerting your local police department of the possible theft by filing a police report and we ask that you do the same, but hopefully the delivery was picked up by your family or a friend.
Note: USPS usually has a 15-60 day timeframe when claiming an item is lost.
You may also reach out to USPS to follow your claim using your tracking number and/or claim number.
Connect with USPS customer service representatives who are ready to help resolve your issue and get back on track via the following information.
Email: USPS® Customer Service
Call: 1-800-ASK-USPS® (1-800-275-8777)
Hours of Operation
Monday – Friday 8 AM – 8:30 PM ET
Saturday 8 AM – 6 PM ET
